How to use support in JobSheet
What’s new
Product updates are listed on What’s new on jobsheet.uk. On a computer, What’s new sits next to Help in the header. On a phone, open More and choose What’s new under the settings links. Both open the releases page in a new tab. Check there after an app update for new guides linked from each release. For security reassurance (for example the October 2026 PHP issue), see PHP is not used in JobSheet on What’s new.
Search guides first
- Open Support from the sidebar or More menu.
- In How can we help?, type your question in the search box, or tap a suggested question chip.
- Read the matched guide steps. Choose Read full guide for the complete article on jobsheet.uk.
- Choose That helped when you are done, or Still need help to open the request form.
Open a support request
- On Support, choose Open a support request (or Send a support request when search finds no match).
- Enter Subject and Details (what you tried, what you expected, steps to reproduce).
- Optionally attach Screenshots (PNG, JPEG, WebP, GIF, or PDF).
- Choose Submit request.
Track replies
- Scroll to Support requests on the same page.
- Select a request from the list to read the thread.
- Reply in the detail panel when JobSheet support responds.
- If you have open requests, the banner at the top links to View requests.